I felt like I needed to write a post about the Microsoft scammers who are calling people about their computers, and telling them they have problems, or their computer is infected. This scam has been around since 2008, however it still works, so the scammers are still using it. Innocent people get caught up in this scam. It all sounds legitimate when they call. "Sometimes they have your name, and isp provider, so they make the call BELIEVABLE!"
Most of the time the caller has an East Indian accent.
Sometimes, it is not a phone call, or a pop-up on your screen!
Two neighbors actually ended up paying for support and the latest victim has a start-up password the scammers put on their pc. Not the Windows start-up password, but a start-up, sys key.
Now, they cannot get into their computer at all, unless they can guess the syskey password.
The scammers got mad at them, because they didn't want to buy a service. So basically their computer is useless in this state. It means you have to re-install Windows and start over. Hopefully people have back-ups for their computers, in case it crashes or something like this happens. You can restore your precious files. Thankfully they do have a back-up external drive my husband set up for them.
IMPORTANT NOTE: Use a back-up for your computer!
Microsoft DOES NOT make unsolicited calls to you about fixing your computer.
If you ever get a call from someone claiming they are from Microsoft, just hang up!
The Event Viewer logs everything. Errors in the log doesn't necessarily mean bad things.
They tell you you have damaging errors or hacking files, so you need more protection.
The scammer gives you a web address for software that allows third parties to take control of your computer, such as log me in, team viewer or more. When people download this software, you get a ID and a password and the scammer asks you for that info. They can then take over your computer. If you do not pay for services, they can then delete your files, add a sys key password and really corrupt your pc. It gets nasty!
Sharing remote desktop is not a bad thing! Just don't do this with strangers. My husband and I happen to use Team Viewer for connecting to people's computers to fix things remotely.
I have done this several times with my Mother who needs my assistance.
These scammers make me angry. because so many innocent people get caught up in this awful scam.
The scammers are persistent, because there is big bucks in this scam. 1.5 billion has been lost in the US because of this scam and a third of the people fall for it.
Here is a video from Jerome Segura, a senior security researcher at anti-malware company at Malwarebytes. He decided to play along with the scammers and recorded the whole event.
If you watch and listen to this video, you will see how they try to scam people.
Obviously, this post is needed, because many people are falling for this scam.
Be smart! Hang up on these terrible people. Back up your computer. Use good protection for your computer. I just don't want anymore people to get caught in this scam and have their day ruined.
Here's a list of security software.